We ship by US Postal Service, TNT, Fedex or UPS. We can use other integrated shipper/forwarder depending on the destination. Weekends are Saturday and Sundays. Under normal circumstances, orders placed will ship the within the following 2/3 business day.
Customers are responsible for any additional customs fee.
We strive to fulfill your order correctly and quickly. In order to maintain the best service to our customers, we have several guidelines in our order processing.
Cancellations must be made before the order ships. If the product has not shipped, a refund will be issued by the same method of payment the order was originally charged. If a cancellation is placed after the order shipped, it is up to the customer to refuse the package or send the package back. Once the package is returned, a 20% re-stocking fee can be apllicable, plus shipping and handling costs.
We ask you to give our products a fair and complete test and for that reason, we ask you to at least use the products for 30 days.
The policy does not cover the cost of shipping and handling but the product only. A 20% re-stocking can apply.
Returns will be processed and refunds issued within 30 business days. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check as a payment method.
Do not order items that are illegal to import into your country. Laws vary from country to country. It is your responsibility to check with your Customs office to see if your country permits the import of our products. Generally speaking, we have never encountered problems with customs when shipping to most countries worldwide.
Prepayment is required. Payment must be by credit card.